At Grand Paradé, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Grand Paradé experience, so we strive to make sure our return policies reflect.
Returns of Online Coffee Purchases:
Coffee is perishable and our coffees are roasted to order, therefore we are unable to accept returns on coffee. If there was an error with your order, please contact us at email@example.com within 30 days of your purchase. If you were dissatisfied with your coffee, our expert Customer Care members will help you curate your soon-to-be favorites.
Returns of purchases made at our coffee shop | grocery store | restaurant | Event
At Grand Parade, complete satisfaction with your purchase is a priority. If you are unhappy with a coffee purchased somewhere other than our website, first contact the original vendor for a return or exchange. If no resolution is achieved, please contact us, and we will do our best to accommodate. If you have questions or concerns about any of our other products you have purchased, please ask a member of our team for assistance. Proof of purchase is necessary for a return or exchange on hardware and brew equipment within 30 days of purchase. It's easy—just email us at firstname.lastname@example.org.