FAQ

When purchasing coffee or merchandise from our website [www.grandparadecoffee.com], shipping is figured dynamically, based on weight and destination, and is added at checkout.

We offer free standard shipping on website orders over $40.

Coffee subscriptions have a flat, per-shipment shipping charge of $5 for just one 12oz bag.

Gift subscriptions have a flat $5 per shipment shipping charge which is included in the total listed price.

All Grand Paradé coffees are roasted to order! Our coffees are roasted and shipped on the next business day after the order is placed. For example, if an order is placed on Monday, our systems schedule that order to be roasted and shipped Tuesday; and, if an order is placed on Friday, it is scheduled to roast and ship the following Monday. On occasion, one of our delivery carriers may suspend their normal business operations. On such occasions, there may be a brief delay before your order ships.

We roast, package and ship from our Berkeley, CA roasting facility. We do not warehouse roasted coffee.

We use USPS & UPS as our shipping carrier for orders within the U.S. and international orders. Please note that UPS does not operate on Saturdays or Sundays, so all times shown represent business days. To expedite delivery, please select UPS Two Day Air, UPS Next Day Air, USPS Priority or USPS Priority Express during checkout.

First Class and USPS Priority have a stated estimated shipping time of 1-5 days, while USPS Priority Express offers a 1-2 day expedited service.

Grand Parade's direct trade policy is founded on our belief that the ultimate goal of farming is not the growing of crops, but the cultivation and empowerment of human beings. We partner with coffee farmers to improve the quality of their coffees that will fetch premium prices. We also build their local communities by improving and establishing much needed infrastructure. Take a look at our Direct Trade policy and learn more about our modern and innovative approach.

Single-origin coffee is sourced from a specific geographical region, farm estate or farmer co-operative. Single-origin coffees are unique in their distinctive and pronounced flavors that are influenced by a region, soil, altitude, etc.

Grand Parade coffees are fully transparent and can be traced to a specific farm or co-op. This is only possible because of our profound and transparent collaboration with the farmer. Discover the unique flavors of our single-origin coffees from around the world.

To brew a delicious cup of coffee, you need to grind fresh coffee in the right size. If you grind too fine, your brew can over extract and taste bitter. However, if you grind too coarse, the coffee may under-extract and taste thin. Experiment with your grinder and brew method to your liking. Below are descriptions to help guide you: Check out our Brew Guides to learn more.

For optimal freshness of your coffee, we suggest storing your Grand Paradé coffee at room temperature in a cool, dry place, away from heat and light, in its original packaging, or an airtight container. Grand Paradé coffee bags are designed with one-way degassing valves and zipper seals to lock in freshness.

One of the biggest coffee myths is the belief that coffee is best kept fresh in the fridge or freezer. Cold storage of coffee actually robs the natural moisture from the coffee, depriving the roast of its complex flavors. The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing beans in the refrigerator and can only recommend storage in the freezer under specific circumstances (namely long term, uninterrupted periods).

There are a number of different brewing processes, depending on the type of cup you are creating. Explore our Brew Guides to brew the most extraordinary cup of coffee at home or office.

Every brew is affected by various variables which determine how much flavor is extracted from a coffee. Grind size, water temperature, water-to-grind ratio each influence the final brew.

Proper brewing equipment is one of the most important elements in creating a successful brew. On our continuous quest to create the perfect cup of coffee, we partner with industry leading coffee equipment manufacturers such as La Marzocco, Marco, Fetco, Schaerer, Wilbur Curtis and Mazzer. Browse our at home equipment that we recommend.

A Customizable Coffee Subscription is the most convenient way to enjoy freshly-roasted Grand Paradé Coffee. Choose your coffee, price and frequency and we automatically send your favorite, fresh coffee to your door when you want it. The program is easy to customize and you can make changes online whenever you need. You always have complete control over your Coffee Subscription orders, and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscriptions’ located within the ‘My Account’ section of the website. Changes and cancellations can be made up to 24 hours before the next scheduled shipment date.

We offer Standard Bag (12oz), Two-Bag (24oz) and Three- Bag (36oz) options. You can choose between our Single Origins (a new single origin coffee with every shipment), or our Blend Coffees (a rotating selection of our signature blends). Each subscription order is shipped at a low-cost Flat Rate Shipping of $5.

On joining the Grand Parade Coffee subscription program, you will receive an email confirming your subscription. This email will include a link to access ‘My Grand Parade Coffee Subscriptions’ where you can manage your future coffee subscription orders and account information. We will place your coffee subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. Prior to each coffee subscription order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your coffee subscription account, such as cancellation of your subscription or confirmation when an order is placed successfully.

To edit your coffee subscription, login into your account and select “My Subscriptions”. You can then select “ship now and recalculate from today” (which will update the subsequent shipment based on the user-selected frequency), “ship now and keep schedule” (which will leave the subsequent shipment date as previously scheduled), or increase and decrease your subscription quantity using the buttons at the top of the screen. To change the shipping or billing address or to cancel, select the subscription button and click “Edit.”

If you’ve paused your subscription indefinitely and now want to resume, or you paused until a specific date and simply need to get coffee delivered to your door earlier than you had initially specified, it’s a simple process to make it happen. Head over to the Subscriptions section of your account dashboard and click on either the “Resume Subscription” button or “Resume now” link. Your coffee will be on its way on the next roast date.

Absolutely, Yes!

Give a Grand Parade Coffee gift subscription and choose the coffee, size, and number of shipments you would like to give. Next, simply choose how you want to gift it . Either print or email a gift certificate, which will contain a redemption code for the recipient; Or, have us mail coffee straight to the recipient's door with a gift note enclosed just for them!

Browse our Gifts section to discover selected items we think are perfect for the coffee lover in your life. You can also send anything from our shop as a gift! Invoices are not included in shipments (but are easy to get, if you need one) And you can include a gift note with any purchase.

If your package has gone missing or has been returned to us, please contact us and we will do our best to resolve the issue in the most appropriate manner possible. We have no way of knowing about these issues unless we are notified and we are more than willing to work toward a mutually beneficial solution when these errors occur. If you have a question that is not answered in this section, please email info@grandparadecoffee.com or check out the Contact Us page for more information.

At Grand Paradé, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Grand Paradé experience, so we strive to make sure our return policies reflect.

Returns of Online Coffee Purchases:

Coffee is perishable and our coffees are roasted to order, therefore we are unable to accept returns on coffee. If there was an error with your order, please contact us at info@grandparadecoffee.com within 30 days of your purchase. If you were dissatisfied with your coffee, our expert Customer Care members will help you curate your soon-to-be favorites.

Returns of purchases made at our coffee shop | grocery store | restaurant | Event

At Grand Parade, complete satisfaction with your purchase is a priority. If you are unhappy with a coffee purchased somewhere other than our website, first contact the original vendor for a return or exchange. If no resolution is achieved, please contact us, and we will do our best to accommodate. If you have questions or concerns about any of our other products you have purchased, please ask a member of our team for assistance. Proof of purchase is necessary for a return or exchange on hardware and brew equipment within 30 days of purchase. It's easy—just email us at info@grandparadecoffee.com.

Shipping

Our Coffee

Brew

Subscription

Gifts

Orders